Ordering Information

You may order by mail, phone, fax, e-mail or online. Mail orders are to be addressed to: Whirl-A-Wish.com P.O. Box 14644, Lenexa, KS 66285-4644. Phone orders will be taken between 8:00 a.m. and 4:30 p.m. Central time, Monday through Friday.  E-mailed orders may be sent 24 hours a day, 7 days a week. Our e-mail address is sales@onlinevending.com. Please include our SKU number, quantity, and description on your order form. Use your company name, your name, address, zip code and phone number (including area code). You may also place orders at our website 24/7/365.

Prices and Minimum Orders

Prices and availability of merchandise shown herein are subject to change without notice. It should also be the customers understanding that all merchandise will be invoiced at the price in effect at time of order, with customer's knowledge. There are no minimum order limits. Whirl-A-Wish.com (Seller) will not be responsible for errors, omissions or incorrect information that may have occurred during the production of this site, although every effort was made to avoid such errors, omissions or incorrect information. Prices include shipping charges.

The use of Site

The use of the Site is intended strictly for parties that can lawfully enter into and agree to contracts under applicable law. This Site is not available to minors. All such users who do not meet these criteria are expressly prohibited from registering and using the Site.

Sales Tax
Kansas State, Local Sales and Use Tax will be charged on all in state purchases as applicable by law. Customers are responsible for all out of state Sales and Use taxes due on any purchases made from Whirl-A-Wish.com

Payment Terms
Purchases may be made by MasterCard, Visa, American Express, Discover Card, money order, cashier check, personal check or company checks. Personal checks and company checks must clear our bank before any shipment of equipment is made. Allow an additional 10 days for checks to process. All payments must be in U.S. dollars. Lease Purchases may be made with approved credit. See Credit Application form. At any time, Seller, at its sole discretion, reserves the right to require Buyer to pay in full or in part in cash for items ordered prior to shipment or delivery.

Wire Transfer Information
Please email us informing us of your company name, the sender’s name, the date of your wire transfer, the amount of the transfer, and the invoice number of the order you are paying. Our email address is sales@onlinevending.com. Send email to the attention of Accounts Receivable. Please Contact Us for specific wire transfer information.

All Sales are Final
All sales are final and we will not accept any returns of merchandise. If a product has sort of problems Whirl-A-Wish.com will have an opportunity to resolve the issue. In the event that there is no possible resolution to a problem, then we will work with our customer to repair or replace the merchandise. Buyer will be obligated to accept a replacement unit and may not demand a refund.
Before any merchandise is shipped back to the manufacturer, buyer must obtain a return authorization number and follow the specific procedure laid out by Whirl-A-Wish.com and we will be happy to assist in this matter.

Return/ Exchange Policy
For any exchange or return, all items must be in the original condition, including the box, packaging, and all accessories. They must also be free of any writing. All returns and exchanges must be authorized. A Return Authorization (RA) must be obtained before any item may be returned. Any unauthorized items will not be accepted and/or will be shipped back at your expense.

No Items that have been used may be returned. When we receive your returned item, we will inspect it to ensure it is re-sellable. If it is re sellable then the following will occur. Non-defective stock products returned for an exchange or refund are subject to a 35% restocking fee if returned opened or in a non-factory sealed box. Stock products returned in new and unopened condition will be subject to a 30% Restocking fee, less shipping charges. We can only credit the credit card account that was used for the original purchase. All shipping and handling fees that were charged to the credit card to ship the machine in the first place will not be refunded.
No returns or exchanges will be authorized past 7 days from receipt.

Cancellations of Orders
Should you wish to cancel an order that was placed and the order was not yet shipped, you will be refunded the entire amount of your purchase. If the order had already shipped, then please refer to our Return/Exchange Policy.

Warranties
Whirl-A-Wish.com offers a 90 day warranty on its wishing wells.

Advice
Any statement of advice (including but not limited to advice regarding the quantity of goods necessary for a particular job, or the suitability of a particular product for a particular use) is provided by Seller solely as a courtesy to Buyer and is not guaranteed. No such statement or advice shall subject Seller to any liability whether based on contract, warranty, tort (including negligence) or other grounds.

Freight Policy

DOMESTIC SHIPPING & HANDLING POLICY, CONDITIONS & GENERAL INFORMATION FOR THE U.S.A.

The wishing wells sold at Whirl-A-Wish.com include FedEx Ground Delivery to commercial and residential addresses anywhere in the continental USA.  When ordering for example 12 or more wishing wells at the same time, we may be able to change the method of shipping in order to reduce the shipping cost. by using LTL common carrier freight services. We will always notify our customers of such decisions and make sure you are satisfied with the method we have chosen to recommend that will make most sense and that is cost effective. You will always have the final say in how your order ships.

Who Are Our Shipping Carriers?
Online Vending uses companies such as FedEx for our small package solutions carriers and the world wide carrier Estes-Express.com for LTL (Less Than Truck Load Common Carrier) shipping for large purchases. We can also arrange international shipments for any quantity of wishing wells.

Whirl-A-Wish.com ships orders to both commercial addresses and residential addresses. Commercial addresses are defined as business addressees situated on commercially zoned real estate, as determined by the freight carrier. Residential addresses include homes, apartments, condominiums, and other dwellings designated by the carrier as a residential address.

Other Shipping Carriers
Online Vending Machine Sales & Service, Inc. reserves the right to use a wide range of other national and international carriers when dealing with special and unique and/or unusual shipping situations. However, in any instance this will be done with the full knowledge and consent of our customers as the best possible method to deal with a particular situation.

International Shipping
International shipping and handling will be dealt with on an individual case by case basis to insure the very best arrangements will be made to get your purchases and merchandise to anywhere in the world, via the very best carriers in the business servicing your destination. All Canadian and international shipments may incur Tariffs and Taxes for their delivery location which will be the customers responsibility. Make sure that you are aware of what those liabilities are beforehand.

Time Frame for Getting Orders Shipped Out and Shipment Tracking
Most of the equipment and products on our website will normally ship from the warehouse within 2 to 8 business days depending on the item purchased and the method of payment. It is then shipped via the method selected and agreed upon by the buyer and seller. Once the item has been shipped, we will email you the tracking number to the email address you provided us when you placed the order so you may keep tabs on where your product is as it moves through the shipping process.

Packaging of Merchandise
All merchandise is packaged by the manufactures to meet all shipping and handling codes set forth by all of the carriers nationally and internationally. It is in no one’s interest to have damaged freight as a result of badly packed merchandise. Therefore we are confident that all merchandise will be shipped and handled to the best of the ability of the manufacturers and the shipping companies.

Damaged Shipments and Procedures for Filing Claims
Once our customer receives their delivery and before signing for the merchandise, please be sure to do the following if possible for your own protection:
1. Uncrate the merchandise while the trucking company is still at the site and before you sign the bill of lading. Check for any concealed damage to the merchandise. If there is no damage, then sign the bill of lading and that concludes there part in the shipping process.
2. If the merchandise had to be shipped and received by someone else who did not see any outside damage to the package but did not uncrate the machine to check further and signed for it, then later found concealed damage to the merchandise please follow step #4. This is only if you feel the damage is not repairable. Please note that you only have 3 days for visible damage and 15 days from date of receiving the shipment to report and file a claim on concealed damage. If you see that there is clear and obvious visible damage before the item is even uncrated, and the damage is very serious and not something you feel you want to live with, please do not receive the shipment and make sure that the driver makes a notation reflecting the magnitude of damage to the merchandise on the bill of lading and to note that the customer had declined to accept the shipment. After that is done you may have to sign below that notation that you declined shipment due to damage.
3. In the event you the customer end up with damaged merchandise, it will be your responsibility to file a claim. If you call us, we will gladly try to help you in any way possible to expedite and resolve the issue as quickly as possible.

Title and risk of loss pass to customer on delivery to the common carrier. If product was damaged in transit, recipient must file claim with carrier. Orders are carefully packaged and are filled with merchandise in good condition. Unfortunately, there are occasions when merchandise is damaged during shipment and arrives in unacceptable condition. In all such instances, the Carrier is responsible for safe delivery of the merchandise, and ALL CLAIMS FOR BREAKAGE AND DAMAGE, WHETHER OBVIOUS OR CONCEALED, MUST BE MADE TO THE CARRIER BY THE BUYER UPON RECEIVING THE MERCHANDISE OR WITHIN 3 DAYS FOR VISIBLE DAMAGE, AND 15 DAYS FOR CONCEALED DAMAGE, AFTER RECEIPT OF SHIPMENT.

Thank you for visiting our website and hope you will enjoy shopping with us.